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Introducing the Toddly SnuggleMate Collection, designed to be your ultimate companion for maternity comfort. This collection includes three uniquely crafted pillows, each tailored to meet the changing needs of expectant mothers. Experience unparalleled support, adaptability, and advanced material technology with the SnuggleMate range.
Why Choose Toddly SnuggleMate Pregnancy Pillow?
1. Classic Toddly SnuggleMate Pregnancy Pillow
- Size & Material: Standard (30 x 60 cm), a perfect blend of bamboo and polyester fibers.
- Features: Versatile for maternity, nursing, and postpartum. It’s skin-friendly, easy to clean, and provides consistent comfort.
- Ideal for: Daily use, offering reliable support throughout pregnancy and nursing.
2. Toddly SnuggleMate H-Shape Pregnancy Pillow (Best Seller)
- Size & Material: Large (60 x 80 cm) crafted from soft polyester fibre.
- Features: Innovative adjustable Velcro design for H and U-shaped configurations, providing targeted support for various body areas.
- Ideal for: Adapting to body changes, offering focused support for the abdomen, back, and legs.
What Makes Toddly SnuggleMate Different?
- Advanced Design: Tailored to support the changing needs of expectant mothers.
- Premium Materials: High-quality, skin-friendly fabrics with superior moisture-wicking properties.
- Eco-Conscious Choice: Sustainable, biodegradable materials that minimize waste.
- Adjustable Comfort: Customizable support to enhance your comfort during all stages of pregnancy.
Choosing Your Perfect SnuggleMate:
- Assess Your Needs: From the Classic for everyday use to the H-Shape for targeted support and the Mega for comprehensive comfort.
- Stage of Pregnancy: Each pillow caters to different stages, ensuring optimal support throughout your pregnancy and postpartum period.
SnuggleMate Specifications:
- Materials: Bamboo, polyester fibres, UMORFIL Bionic fibres.
- Sizes & Colors: Available in various dimensions and soothing colour options.
- Care Instructions: H-Shape and Mega Luxe Cream pillows are machine washable, while the Classic can be gently hand washable.
Transform Your Maternity Experience with Toddly SnuggleMate
The Toddly SnuggleMate Collection offers more than just maternity pillows, it’s a commitment to providing mothers with unmatched comfort, care, and sustainability. Whether you need adaptable support or a luxurious pillow that pampers your skin and the planet, our range has the perfect solution.
Frequently Asked Questions (FAQs):
What is the Toddly SnuggleMate Collection? The Toddly SnuggleMate Collection includes three meticulously designed maternity pillows, each catering to different needs and stages of pregnancy.
Why choose UMORFIL Bionic Fibers? UMORFIL Bionic Fibers are hypoallergenic, eco-friendly, and provide superior moisture management, enhancing overall comfort.
Which pillow is best for full body support? The Toddly SnuggleMate Mega Pillow with UMORFIL Technology offers comprehensive body support and enhanced skincare benefits.
Can these pillows be used for breastfeeding? Yes, the Classic and Mega Pillows are versatile and ideal for breastfeeding support.
How do I clean my SnuggleMate pillow? The H-Shape Pillow and Mega Luxe Cream are machine washable, while the Classic is gentle hand washable.
Are the SnuggleMate pillows suitable for all stages of pregnancy? Yes, each pillow is designed to cater to different pregnancy stages and postpartum recovery.
What makes the SnuggleMate Collection eco-friendly? Our pillows use sustainable materials like UMORFIL Bionic Fibers, which are biodegradable and minimize waste.
Can I use these pillows for back support? Yes, the H-Shape Pillow is specifically designed to provide targeted back support.
Are these pillows suitable for sensitive skin? Absolutely, the materials used are hypoallergenic and gentle on sensitive skin.
🚨 Important Notice for Black Friday and Busy Periods:
We are currently experiencing higher-than-usual order volumes. While we aim to process and dispatch orders promptly, delays of 1-2 business days may occur due to the high demand.
Even with Priority Dispatch, both BabiesMart and our shipping partners (e.g., Australia Post) are anticipating delays during this period. We appreciate your patience and understanding as we work to deliver your orders as quickly as possible.
For the fastest possible handling, we recommend selecting Priority Dispatch or Express at checkout, but please keep in mind that some delays may still occur.
Orders can be tracked here: - Track My Order
Order Dispatch
At BabiesMart, we strive to dispatch your orders as quickly as possible.
- Standard Shipping: Most orders are typically dispatched within two business days.
- Priority Shipping: Orders with Priority shipping are dispatched within 1 business day.
- Express Shipping: Enjoy faster delivery with express transit times and priority dispatch within 1 business day
- Priority Express Shipping (Only Available to selected Postcodes): Enjoy Delivery within 2 business days
Pre-Orders
When placing a pre-order, a delay occurs as the item is not immediately available for shipment.
- Dispatch begins on the specific date mentioned in the product details.
- Once dispatched, pre-orders follow regular transit times.
Shipping Details
-
Limited Free Shipping Australia-Wide:
Metro and nearby areas as defined by Australia Post qualify for free shipping. For remote areas, we only pass on additional surcharges applied by Australia Post. -
Reliable Shipping Partners:
We work with Australia Post, Sendle, Couriers Please, Aramex, and Startrack to deliver your orders. -
Remote Locations (QLD, WA, NT):
Deliveries to these areas may experience delays as shipments are dispatched from Melbourne.
Shipping Protection
For your peace of mind, we offer Shipping Protection to safeguard parcels from:
- Theft
- Loss during transit
- Delivery to the wrong address
🌟 If a parcel exceeds delivery times by more than 30 business days (excluding returns to sender or incorrect/insufficient addresses), we will issue a full refund. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund.
Shipping-Related Notes
Incorrect or Incomplete Addresses:
- Parcels returned to us due to address errors will incur shipping cost deductions or charges.
Delivery Delays:
- BabiesMart is not liable for courier service delays.
- Refunds are not issued for delays unless the parcel exceeds 30 business days in transit. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund.
International Delivery is Now Available!
We're excited to announce that we now deliver to the following countries:
- New Zealand (Duty-Free)
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Vanuatu
- Solomon Islands
Check out the collection exclusively built for our international customers for easy checkout and to ensure we meet product guidelines for size and weight: [checkout the collection].
International Shipping: Taxes & Duties
We're committed to offering a transparent shopping experience for our international customers.
Here's a breakdown of the tax and duty rates for each destination:
- New Zealand: All products shipped to New Zealand are Tax & Duty Free
- Papua New Guinea: Tax: 10.00% Duties: 20.00%
- Vanuatu: Tax: 12.50% Duties: 20.00%
- Solomon Islands: Tax: 15.00% Duties: 20.00%
- French Polynesia: Tax: 20.00% Duties: 20.00%
- New Caledonia: Tax: 20.00% Duties: 20.00%
To give a clearer picture: if a product is priced at AUD 20, the tax and duties are calculated as follows: (for example for New Caledonia)
- Tax: $4 (20% of $20)
- Duties: $4 (20% of $20)
This means the total price displayed will be AUD 28, inclusive of all charges.
Moreover, for a seamless shopping experience, you can view product prices in your local currency. For instance, customers in New Caledonia can check out in CFPF. So, a product that's AUD 28 (inclusive of tax and duties) will be displayed as approximately CFPF 2080, making the checkout process more intuitive and familiar.
60-Day Hassle-Free Returns:
At BabiesMart, our priority is ensuring customer satisfaction. That's why we offer a hassle-free return process within 60 days from the date of purchase for all products bought directly from our websites - babiesmart.com.au, babiesmart.co.nz, and babiesmart.nz.
Domestic Returns (Australia and New Zealand):
Damaged, Defective, or Wrong Item:
If a customer's product arrives damaged, defective, or is not what they ordered, they can contact us within 60 days of purchase. We'll quickly resolve the issue by providing a replacement or issuing a store credit. We cover return shipping costs for damaged or defective items.
Change of Mind Returns:
If a customer changes their mind about their purchase, they can return the item within 60 days of purchase for a full store credit or refund. Please note that if a customer opts for a refund, a $20 restocking fee will be deducted from the refund amount.
International Returns (Excluding Australia and New Zealand):
Please note that due to logistical constraints, change-of-mind returns are not accepted for international orders. However, we do offer returns for damaged, defective, or wrong items.
Shipping Related Returns:
Address Changes:
If a customer needs to modify their shipping address, please notify us immediately at customercare@babiesmart.com.au.
Address changes can only be processed if the item has not yet been dispatched. However, if the item has already been shipped and the customer requests an address change, they will be responsible for the re-shipment costs incurred.
Incorrect or Incomplete Address:
If a package is returned to us due to an incorrect or incomplete address provided by the customer, and they opt for a refund instead of re-shipping, we will issue a store credit minus the shipping costs.
Additionally, if the customer prefers a refund, there will be a deduction for the re-stocking fee and shipping charges incurred when the items are returned back to us.
Please note that if a parcel is lost due to an incorrect address provided by the customer, we cannot be held responsible. In such cases, we do not issue refunds or store credit. However, we can assist by creating inquiries with the courier to attempt to retrieve the item, but the outcome depends on the courier's policies and procedures.
Return Conditions:
To be eligible for a return, the customer's item must be in its original condition, unworn or unused, with tags, and in its original packaging.
How to Start a Return Process:
Customers can contact us at customercare@babiesmart.com.au or start a chat with our customer support. They should provide their refund reason and, for faulty or damaged items, include photos or videos. Once confirmed by our team, they'll receive return instructions.
Important Notice: Guidelines for Processing Returns:
- Timely Return: Customers should send back the item within 21 days of receiving return instructions.
- Expired Label: If the return label expires, customers should contact us for assistance.
- Return Approval: Returns must be approved before sending them back.
- Damages and Issues: Customers should inspect their order upon reception and contact us immediately if there are any issues.
Exchanges:
For quick service, customers can return the item and make a separate purchase for the new item.
Refunds:
Refunds are processed within 2-3 business days after receiving and inspecting the return. Please allow additional time for the customer's bank or credit card company to process the refund.
Promotional Periods:
During Black Friday Sales, the Click Frenzy Sale & Items on Clearance, change-of-mind returns are not accepted.
Contact Us:
For any questions or concerns about our return and refund policy, customers can reach out to us at customercare@babiesmart.com.au.
Thank you for choosing BabiesMart. We're dedicated to providing the best shopping experience for you and your little one!
