Shipping policy
Your BabiesMart Delivery Guide
We can't wait for you to receive your goodies! Here's everything you need to know about how we get your BabiesMart order from our door to yours — quickly and safely.
All orders are lovingly packed and shipped from our warehouse in Clayton South, Victoria (3169).
Domestic Shipping (Australia)
We offer four delivery options. The difference comes down to how fast we dispatch your order and how fast it travels once it's on its way:
| Service | Dispatch | Delivery (after dispatch) | Cost |
|---|---|---|---|
| Standard | Within 2 business days | Metro 2–4 business days · Remote 3–7 business days | Free over $49 · under $49 flat $9.99 (metro) / $11.99 (remote) |
| Express | Within 2 business days | Metro 1–3 business days · Remote 2–4 business days | Calculated at checkout |
| Priority | Next business day (jumps the queue) | Standard transit times after dispatch | Calculated at checkout |
| Priority Express | Next business day | Estimated delivery within 2 business days of placing your order (select postcodes only) | Calculated at checkout |
Dispatch times are in business days and exclude weekends and public holidays.
Free shipping: Standard shipping is free on orders over $49. For remote areas, small items qualify for free standard shipping over $49; larger or heavier items may carry a partial surcharge (see below).
Size & weight surcharges: Some larger or heavier items — especially to remote areas — may have an additional shipping surcharge. This is a partial surcharge to cover the extra costs passed on to us by Australia Post. Any applicable charges are clearly calculated and shown with the shipping estimate on the product page, in your cart, or at checkout.
Remote area delivery: Deliveries to remote locations — including far North Queensland, Western Australia, and the Northern Territory — may take longer than metro estimates. As all orders dispatch from our Melbourne warehouse, transit times depend on the Australia Post network. We'll always get your order moving as fast as we can.
Curious about transit times? Once dispatched, you can get a delivery estimate directly from Australia Post (we ship from 3169, Clayton South).
Tracking Your Order
Every order is sent with a tracking number so you can follow your parcel's journey. If you haven't received a tracking email after dispatch, please check your spam, junk, or promotions folder. If you still can't find it, email customercare@babiesmart.com.au, and we'll happily provide it.
You can also track your order anytime at: https://babiesmart.com.au/apps/aftership
🌟 Shipping Protection (Optional)
Add Shipping protection at checkout, and our team will go in to bat for you if anything goes wrong with your parcel:
- Priority handling: your case goes to the front of our queue, and a team member works it actively, rather than waiting in the standard support line.
- We chase the courier for you: if your parcel is lost or stuck in transit, we open and pursue the investigation with Australia Post on your behalf and keep you updated — so you're not left waiting on the courier's slow replies.
- Best-effort recovery: in a worst-case situation, we'll do everything we reasonably can to track down, recover, or resolve your parcel as quickly as possible.
Please note: Worry-Free Delivery is a priority support service, not insurance. It speeds up and takes the hassle out of how we help you — it does not guarantee a specific outcome and does not cover theft. Importantly, your rights under the Australian Consumer Law apply to every order, with or without Worry-Free Delivery, and this service never replaces or limits those rights.
Delivery Delays & Lost Parcels
We understand how frustrating delivery hiccups can be — and we're here to help with every order.
Proactive tracking: If your parcel hasn't had a tracking update in 5 business days, we can initiate an inquiry with the courier.
Significant delays: If your parcel is delayed beyond 30 business days (and it's not a return-to-sender or an incorrect/insufficient address situation), you can choose a coupon as compensation or a full refund. This process requires confirmation from the courier, so please allow us a few business days to investigate.
Lost parcels: If a parcel is confirmed lost by the courier, we'll issue a full refund or send a replacement — your choice.
Important Shipping Information
Check your address: Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, a re-shipment fee will apply. Unfortunately, we can't refund orders lost due to an incorrect address provided at checkout.
Holiday periods: From 23 December to 2 January, our team and courier partners take a short break. Dispatch and delivery times — including express services — may be slightly delayed.
Pre-orders: If your item is a pre-order, we'll dispatch it starting on the date listed on the product page. Standard transit times apply after that.
Hello, International Friends! ✈️
New Zealand: Most of our products are available for both Standard and Express shipping. Shipping costs are calculated and shown at the cart or checkout. Any applicable taxes are accounted for at checkout, so there are no surprise fees on delivery.
Other Countries For other international destinations, we can ship via Australia Post. For specific locations and shipping costs, please email us at customercare@babiesmart.com.au.
Have a Question? We're Here to Help!
If you have any questions about your order or our shipping, our friendly customer care team is ready to assist. Contact us anytime at customercare@babiesmart.com.au.