Your BabiesMart Delivery Guide

We can't wait for you to receive your goodies! Here’s everything you need to know about how we get your BabiesMart order from our door to yours, quickly and safely.

All orders are lovingly packed and shipped from our warehouse in Clayton South, Victoria (3169).

Pre-Orders

We Sincerely Apologise for the delays in Pre-Orders. Due to the delays in international shipping all the pre-orders will be dispatched after Christmas and due to holidays the Pre-Orders are expected to arrive at your doorstep. The 1st or 2nd week of January, due to Public Holidays and courier closures.

Estimated Arrival of Goods: Dec Last Week Around 27th December

Estimated Delivery: 1st or 2nd week of January throughout Australia

Christmas Cut-off Times

Standard Shipping

Sending from	To NSW*	To ACT	To VIC*	To QLD*	To SA	To WA	To TAS	To NT
VIC*	17/12	17/12	20/12	17/12	17/12	16/12	18/12	14/12

Priority Shipping

Sending from	To NSW*	To ACT	To VIC*	To QLD*	To SA	To WA	To TAS	To NT
VIC*	18/12	18/12	21/12	18/12	18/12	17/12	19/12	15/12

Express Post

Sending from	To NSW*	To ACT	To VIC*	To QLD*	To SA	To WA	To TAS	To NT
VIC*	22/12	22/12	22/12	22/12	22/12	21/12	21/12	21/12

Domestic Shipping (Australia)

• Metro & Nearby Areas:

  • Standard Shipping: Orders dispatched within 2 business days. Delivery typically takes 2-4 business days after dispatch. Free for orders over $49.

  • Express Shipping: Typically arrives in 1-3 business days after dispatch.

  • For orders under $49 flat rate of $9.99.

• Remote & Very Remote Areas:

  • Standard Shipping: Orders dispatched within 2 business days. Delivery typically takes 3-7 business days after dispatch. 

  • Express Shipping: Typically arrives in 2-4 business days after dispatch.

  • For orders under $49 flat rate of $11.99; small items are eligible for free shipping over $49 

  • Please note: Some items, due to their size and weight, especially for remote areas, may have an additional shipping surcharge. This is a partial surcharge to cover the additional costs we were passed by Australia Post.

  • Any applicable charges will be clearly calculated and displayed with the shipping estimate on the product page, in your cart, or at checkout.

  • Delivery Estimates: Please be aware that deliveries to remote locations, including far North Queensland, Western Australia, and the Northern Territory, may experience delays.

  • Reason for Delays: As all orders are dispatched from our Melbourne warehouse, transit times are highly dependent on the Australia Post network. While we strive to get your order to you as quickly as possible, delivery may take longer than the estimates for metro areas.

Priority Shipping

• Dispatch: Jumps the queue and is dispatched within 1 business day.

• Delivery Estimate: Follows standard transit times after its priority dispatch.

Priority Express Shipping

• Dispatch & Delivery: Our premium service for select postcodes, with estimated delivery within 2 business days of placing your order.

Curious about transit times? Once dispatched, you can get a delivery estimate directly from Australia Post: Calculate Delivery Times Here (we ship from 3169, Clayton South).

Tracking Your Order

All orders are sent with a tracking number so you can follow your parcel's journey. If you haven't received a tracking email after your order has been dispatched, please check your spam, junk, or promotions folder. If you still can't find it, please reach out to our customer care team at customercare@babiesmart.com.au, and we will happily provide it for you.

Alternatively, track it here: https://babiesmart.com.au/apps/aftership

🌟 Add Shipping Protection for Total Peace of Mind

Worried about your parcel? Add our optional Shipping Protection at checkout to safeguard your order against:

• Loss during transit

• Theft after delivery

• Damage on arrival

Our Guarantee: If a protected parcel is significantly delayed (over 30 business days), we promise to issue a full refund or send a replacement once the status is confirmed with the courier. It's the ultimate peace of mind for your purchase.

Important Shipping Information

• Check Your Address: Please take a moment to double-check your shipping address. If an order is returned to us due to an error, a re-shipment fee will apply. Unfortunately, we cannot offer refunds for orders lost due to an incorrect address.

• Holiday Periods: Please note that from 23rd December to 2nd January, our team and courier partners take a short break. Dispatch and delivery times, including for express services, may be slightly delayed.

• Pre-Orders: If your item is a pre-order, we’ll dispatch it starting on the date listed on the product page. After that, standard transit times apply.

Shipping Protection

For your peace of mind, we offer Shipping Protection to safeguard parcels from:

• Theft
• Loss during transit
• Delivery to the wrong address

🌟 If a parcel exceeds delivery times by more than 30 business days (excluding returns to sender or incorrect/insufficient addresses), we will issue a full refund. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund or exchange with a different courier or express (if available).

Hello, International Friends! ✈️

New Zealand

• Most of our products are available for both Standard Shipping and Express Shipping.

• Shipping costs are calculated and displayed at the cart or checkout page.

• All orders are Tax & Duty-Free

United States

• Prices are displayed in USD ($).

• We offer FREE shipping on orders over $49 USD.

• Due to courier limitations, only small items can be shipped to the USA at this time.

• Shipping costs for orders under $49 USD will be calculated at checkout.

Other Countries

• For other international destinations, we can ship via Australia Post. For specific locations and shipping costs, please contact us at customercare@babiesmart.com.au

Have a Question? We're Here to Help!

If you have any questions about your order or our shipping, our friendly customer care team is ready to assist.

Contact us anytime at: customercare@babiesmart.com.au.