For Australia:
Order Dispatch: Most orders are typically dispatched within two business days. With the Priority shipping option, orders are dispatched within 1 business day.
Pre-orders are dispatched on the date stated in the product details.
Orders can be tracked here: - Track My Order
Shipping Options:
- Limited Free Shipping Australia-Wide: Metro areas and near Metro Areas as defined by Australia Post enjoy free shipping. We only charge you additional costs or surcharges that Australia Post applies to us when delivering to those remote areas determined by Australia Post.
- We offer Standard, Priority Dispatch & Express, transit times are calculated and displayed at checkout.
Reliable Shipping Partners: Australia Post, Sendle, Couriers Please, Aramex, Startrack.
Remote QLD, Remote WA and Northern Territory: Expect potential delays from courier services as shipments are dispatched from Melbourne.
Please Note:
- Estimated shipping terms mean most parcels meet the Estimated Time of Arrival (ETA).
- BabiesMart is not liable for courier service delays, exceeding transit times, or refunding parcels before receipt.
- Parcels returned due to insufficient or incorrect addresses will incur a shipping cost deduction or charge.
Pre-Orders:
When you place a pre-order, there's a small delay before we dispatch your order. This delay happens because the item is not yet available for immediate shipment—it's still in the pre-order phase.
We wait until a specific date mentioned in the product details before we start processing and dispatching pre-orders. Once that date arrives, we swiftly move to fulfil and dispatch your pre-order.
After dispatch, your pre-order follows the regular transit times and delivery process. So, rest assured, your pre-order will be on its way to you as soon as it becomes available as mentioned in the product details.
Shipping Protection:
We offer shipping protection for your peace of mind. Our shipping protection safeguards parcels from:
- Theft
- Loss during transit
- Delivery to the wrong address.
In addition, we provide a full refund if the parcel exceeds delivery for more than 30 business days (excludes parcels returned to the sender and those with incorrect or insufficient addresses provided).
With our shipping protection, you can shop with confidence knowing that your items are covered in case of unforeseen circumstances.
International Delivery is Now Available!
We're excited to announce that we now deliver to the following countries:
- New Zealand (Duty-Free)
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Vanuatu
- Solomon Islands
Check out the collection exclusively built for our international customers for easy checkout and to ensure we meet product guidelines for size and weight: [checkout the collection].
International Shipping: Taxes & Duties
We're committed to offering a transparent shopping experience for our international customers.
Here's a breakdown of the tax and duty rates for each destination:
- New Zealand: All products shipped to New Zealand are Tax & Duty Free
- Papua New Guinea: Tax: 10.00% Duties: 20.00%
- Vanuatu: Tax: 12.50% Duties: 20.00%
- Solomon Islands: Tax: 15.00% Duties: 20.00%
- French Polynesia: Tax: 20.00% Duties: 20.00%
- New Caledonia: Tax: 20.00% Duties: 20.00%
To give a clearer picture: if a product is priced at AUD 20, the tax and duties are calculated as follows: (for example for New Caledonia)
- Tax: $4 (20% of $20)
- Duties: $4 (20% of $20)
This means the total price displayed will be AUD 28, inclusive of all charges.
Moreover, for a seamless shopping experience, you can view product prices in your local currency. For instance, customers in New Caledonia can check out in CFPF. So, a product that's AUD 28 (inclusive of tax and duties) will be displayed as approximately CFPF 2080, making the checkout process more intuitive and familiar.