Please note that during the period from 24th December to 2nd January, dispatch and delivery times may experience delays. This is due to reduced workforce availability, with only a few of the workforce operating during this time, including courier services.
Even with express shipping, there may be delays in dispatch and delivery.
Christmas Cut-Offs
Please note that the Christmas cut-off has already passed, and we can no longer ensure deliveries will arrive before Christmas, even with express shipping
Order Dispatch
At BabiesMart, we strive to dispatch your orders as quickly as possible.
- Standard Shipping: Most orders are typically dispatched within two business days.
- Priority Shipping: Orders with Priority shipping are dispatched within 1 business day.
- Express Shipping: Enjoy faster delivery with express transit times and priority dispatch within 1 business day
- Priority Express Shipping (Only Available to selected Postcodes): Enjoy Delivery within 2 business days
Orders can be tracked here: - Track My Order
Pre-Orders
When placing a pre-order, a delay occurs as the item is not immediately available for shipment.
- Dispatch begins on the specific date mentioned in the product details.
- Once dispatched, pre-orders follow regular transit times.
Shipping Details
-
Limited Free Shipping Australia-Wide:
Metro and nearby areas as defined by Australia Post qualify for free shipping. For remote areas, we only pass on additional surcharges applied by Australia Post. -
Reliable Shipping Partners:
We work with Australia Post, Sendle, Couriers Please, Aramex, and Startrack to deliver your orders. -
Remote Locations (QLD, WA, NT):
Deliveries to these areas may experience delays as shipments are dispatched from Melbourne.
Shipping Protection
For your peace of mind, we offer Shipping Protection to safeguard parcels from:
- Theft
- Loss during transit
- Delivery to the wrong address
🌟 If a parcel exceeds delivery times by more than 30 business days (excluding returns to sender or incorrect/insufficient addresses), we will issue a full refund. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund.
Shipping-Related Notes
Incorrect or Incomplete Addresses:
- Parcels returned to us due to address errors will incur shipping cost deductions or charges.
Delivery Delays:
- BabiesMart is not liable for courier service delays.
- Refunds are not issued for delays unless the parcel exceeds 30 business days in transit. Please note that this process requires confirmation from the courier. Allow us a few additional business days to investigate and confirm the status with the courier before processing the refund.
International Delivery is Now Available!
We're excited to announce that we now deliver to the following countries:
- New Zealand (Duty-Free)
- Cook Islands
- French Polynesia
- New Caledonia
- Papua New Guinea
- Vanuatu
- Solomon Islands
Check out the collection exclusively built for our international customers for easy checkout and to ensure we meet product guidelines for size and weight: [checkout the collection].
International Shipping: Taxes & Duties
We're committed to offering a transparent shopping experience for our international customers.
Here's a breakdown of the tax and duty rates for each destination:
- New Zealand: All products shipped to New Zealand are Tax & Duty Free
- Papua New Guinea: Tax: 10.00% Duties: 20.00%
- Vanuatu: Tax: 12.50% Duties: 20.00%
- Solomon Islands: Tax: 15.00% Duties: 20.00%
- French Polynesia: Tax: 20.00% Duties: 20.00%
- New Caledonia: Tax: 20.00% Duties: 20.00%
To give a clearer picture: if a product is priced at AUD 20, the tax and duties are calculated as follows: (for example for New Caledonia)
- Tax: $4 (20% of $20)
- Duties: $4 (20% of $20)
This means the total price displayed will be AUD 28, inclusive of all charges.
Moreover, for a seamless shopping experience, you can view product prices in your local currency. For instance, customers in New Caledonia can check out in CFPF. So, a product that's AUD 28 (inclusive of tax and duties) will be displayed as approximately CFPF 2080, making the checkout process more intuitive and familiar.